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  • Problem: When viewing the catalog I cannot open the larger detail images? Answer: Common issue is the configuration of PopUp blockers. If you're using Windows XP SP2 click here for others simply disable popup blocker while navigating website.

  • Problem: When viewing the homepage I cannot see some of the navigational elements and I dont have access to some pages? Answer: Some versions of Mozilla and Safari cannot see the javascript for the upper navigation area. Please navigate to our site map for direct link to the pages. Click here

  • Problem: I cannot see any prices? Answer: Our prices are only accessible if you're an authorized dealer. If you are an authorized dealer please contact us for your login. For retail customer simply click here for dealer nearest you.

  • Problem: I am a showroom partner and my contact is not listed here? Answer: Make sure that you have the most recent version of a web page by clearing out your web cache. For Internet Explorer click here

  • Problem: My problem is not listed here? Answer: Please email or call us directly at or 1-866- BBFURN (622-3876)

Disabling the PopUp Blocker in Windows XP SP2

1. Open Internet Explorer

2. Click on Tools, mouse over Pop-up Blocker, and click on Turn Off Pop-up Blocker (if the option says turn on Pop-up blocker, then disregard).

3.The Pop-Up Blocker will now be turned off.

4.When completed with website simply reverse process.

Clearing out your web cache in Internet Explorer

  1. On the Internet Explorer 6 Tools menu, click Internet Options. The Internet Options box should open to the General tab.
  2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.
  3. Click OK, and then click OK again.

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Brazil Baroque · Santa Barbara CA · São Paulo, Brazil · 1-866- BBFURN (622-3876)
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